Take Inbound calls and satisfy customer needs.
- Achieve established standards for call handling quality and productivity.
- To resolve the complaints of customers over the call and launch system complaints in case FCR is not possible.
- To identify and handle customer inquiries and respond to customer questions in the best possible manner.
- Enter customers data as per defined standard operating procedures.
- To meet all the other quality benchmarks established based on consumer feedback and surveys.
- Dependable.
- Positive Attitude, goal oriented and team player.
- Ensure compliance with all company / client policies, procedures and practices.
- Good communication skills.
- To ensure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted.

- Should be able to meet targets
- Should be able to complete calls as per defined KPIs
- Goal-oriented, determined and high-achiever